For the last 1.5 years I’ve spent my time working with enterprise consumer brands on their customer data strategy and execution. For many large brands this is a key workstream as they move data to the cloud. Naturally, the topic of Customer Data Platforms (CDPs) is always in the conversation. If I had to boil… Continue reading Actionable Data on CDPs
It has been six months since sharing 2019 CDP Thoughts and Projections so I thought it might be time for a CDP check-in. I’ve now spent the last year and a half looking at Customer Data Platforms (CDPs) and working with Enterprises around their needs and processes for customer data strategy and instrumentation. I’ve known… Continue reading CDPs: thank you, next?
Same As It Ever Was As you read this essay, keep in mind the importance of web analytics. Most business on the web are built from these measurement tools. Publishers with page views. Advertising with impressions. Maybe most important of all, e-commerce with conversion rate. All the apps, sites and stores are built on top… Continue reading Web Analytics Are Not Modern
2018 was my first full-year involved in the CDP space but having spent a veritable lifetime in first-party data, analytics, APIs and machine learning I came to the market with both an appreciation for the technology being built and the problems CDP was looking to solve. I am impressed by the maturity of CDP solutions… Continue reading 2019 CDP Market: Thoughts and Predictions
At this point data is captured on almost all products and services. Latency varies. Quality varies. Value varies. Use varies. But event data is collected even if it is just sales volume. However, not many products collect data in order to work. The ones that do of course have taken over the world. This is… Continue reading Contextual Event Data and Products
With regrets to The Smiths and one of the great B-sides of all-time, CDPs are the son and the heir of a Martech shyness that is criminally vulgar. Why are some brands shy about CDPs? From what I’ve seen in the market there are three primary blockers. Businesses are not mature enough with data Businesses… Continue reading CDPs: How Soon is Now?
This summer I immersed myself in customer data platforms having decided earlier in the year the technology is transformative. I believe CDPs are the biggest thing in Marketing SaaS since the advent of site analytics. CDPs are a generational, transformational, business technology. The power of CDPs includes setting the stage for true customer identity resolution… Continue reading My Summer of CDPs